Please note that you are entitled to cancel your order if you wish, provided that you notify us no longer than 14 working days after the day on which you receive the Products. We will refund your purchase price, excluding our collection costs of £180

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that the item is undamaged and unused.

Items that are excluded from this returns policy are: made-to-order furniture, upgraded furniture (where downlighters and/or marble worktops have been fitted), bespoke furniture and clearance furniture.

Orders for made to order furniture cannot be cancelled once ordered unless agreed by us in writing. We reserve the right to charge a fee for any cancelled orders.

Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date. Prior to delivery you will be offered a delivery day based on our carrier's availability in your area. If you cannot accept the date offered this might delay your delivery. Our carrier will call approximately two days prior to the agreed delivery date to confirm the day and an estimated time. The customer must be available at the address to sign and acknowledge receipt and acceptance of the furniture. We reserve the right to charge for storage costs and redelivery if we have to store your furniture or bring it back because you have been unable to accept delivery. 

It is your responsibility to ensure that the furniture you have ordered will fit into your home. It is very important that you carefully measure where the piece is going to go and if there are any tight corners, narrow staircases and doorways.
Our free delivery service is based upon a ground floor location. If your delivery involves a staircase then this needs to be raised with us when you place your order, this will require an extra person to help deliver.

Please note item sizes are nominal and may vary +/- 10mm on sizes stated. Where space or fit are of paramount importance the customer should satisfy themselves that the item is suitable for the purpose intended and will fit the available space. When there are critical dimensions such as restricted ceiling height etc. we must be given the measurement together with any desired clearance. We cannot be held responsible for inaccurate measurements.

Oak worktops
Each one of our solid worktops is unique and any knots and irregularities are seen as part of the beauty of this natural product. Any knots or very minor natural imperfections which are apparent and unavoidable during machining will be replaced with a small amount of carefully chosen Oak filler.

Marble worktops
Our solid Carrara marble worktops are extracted from the ground and are therefore a natural product. Any blemishes are seen as part of the beauty of this natural product, meaning no two pieces will ever look the same, giving it a unique quality.

Construction
Our furniture is made using the highest quality materials. Made from solid Beech with the use of some manmade boards where necessary which provide high performance and durability.

If you would like to receive painted swatches, you can request them by filling out a colour request form on any product page. Please note that paint colours can vary very slightly from batch to batch and we cannot be held responsible for any perceived differences between shade cards/swatches and actual pieces of furniture.

If furniture arrives damaged or we have made mistakes with your order we will of course repair it as soon as possible. Please check your furniture carefully and report any problems immediately on delivery as we will not be held liable for any defects identified after receiving a signed acceptance of delivery.

We cannot be held liable for conditions of use or storage within the customers' house after delivery which may affect the furniture in any way.
Heat sources - it is not advisable to position the furniture in very close proximity to a direct heat source eg. a radiator/Aga.
Floors that are uneven may affect the performance of the cupboard doors, in terms of altering the gaps which could lead the doors to pinch and/or appear misaligned.
Direct sunlight and exposure to high temperatures and changes in humidity can cause small cracks to appear in the paintwork. While we take every effort to minimise these, they are perfectly normal and will settle in due course.

Full terms and conditions available upon request - Please get in touch.