terms-main-headerjpg

Our Terms & Conditions


 

We want you to be happy with your kitchen dresser.
In the unlikely event this isn't the case then returning it is an easy process.

Returns policy

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products. We will refund your purchase price, excluding our collection costs of £99

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that the item is undamaged and unused.

Items that are not included within this returns policy are: made-to-order furniture, bespoke furniture and clearance furniture.

Acceptance of Order & payment

Your order becomes binding as soon as we receive your signed paperwork & deposit. The bespoke furniture you order will be made specifically for you in accordance with the instructions and specifications you have given us. It is your responsibility to check all details and aspects of your order are correct - particularly when we send you your order acknowledgement and that the goods are suitable for your requirements, including measurements, dimensions, access & delivery.

Access

It is your responsibility to ensure that the furniture you have ordered will fit into your home. It is very important that you carefully measure where the piece is going to go and if there are any tight corners, narrow staircases and doorways.

Dimensions

Please note item sizes are nominal and may vary +/- 10mm on sizes stated. Where space or fit are of paramount importance the customer should satisfy themselves that the item is suitable for the purpose intended and will fit the available space. When there are critical dimensions such as restricted ceiling height etc. we must be given the measurement together with any desired clearance. We cannot be held responsible for inaccurate measurements.

Fixtures & Fittings

Please note that items of hardware/ironmongery may slightly differ from those originally shown. This is only relevant where the manufacturers have discontinued the original product and we have replaced with the closest, most appropriate alternatives. We would always let you know in advance of any changes.

Furniture Delivery Information

Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date. Prior to delivery you will be offered a delivery day based on our carrier's availability in your area. If you cannot accept the date offered this might delay your delivery. Our carrier will call approximately two days prior to the agreed delivery date to confirm the day and an estimated time. The customer must be available at the address to sign and acknowledge receipt and acceptance of the furniture. We reserve the right to charge for storage costs and redelivery if we have to store your furniture or bring it back because you have been unable to accept delivery. In the instance where the customer cannot accept delivery in the given timescale we will be forced to charge storage at £30 wk in most cases. 

Colour

If you would like to receive painted swatches, you can request them by calling our offices. Please note that paint colours can vary very slightly from batch to batch and we cannot be held responsible for any perceived differences between shade cards/swatches and actual pieces of furniture.

Liability

Because our furniture is made specially to your order it is not possible to return it if not suitable. If furniture arrives damaged or we have made mistakes with your order we will of course repair it as soon as possible. Please check your furniture carefully and report any problems immediately on delivery as we will not be held liable for any defects identified after receiving a signed acceptance of delivery. We cannot be held liable for conditions of use or storage within the customers' house after delivery which may affect the furniture in any way. Heat sources **Please note: it is not advisable to position the furniture in very close proximity to a direct heat source eg. a radiator/Aga. We advise against putting the furniture in direct contact with underfloor heating. Floors **Please note: uneven floors may affect the performance of the doors, in terms of altering the gaps which could lead the doors to pinch.